Frequently Asked Questions

Q1: What is included in an End of Tenancy clean? A1: End of Tenancy cleaning covers all booked rooms — bedrooms, bathrooms, kitchen, living areas, hallways and any extras you select. You build your own package so you pay only for what's in your property. The base rate covers the core clean; each room and add-on is priced transparently on top.

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Q2: Are your contractors DBS checked and insured? A2: Yes, absolutely. Every contractor in our network must hold a valid DBS certificate and active business insurance before being allocated any jobs. We verify these documents on onboarding and monitor expiry dates — no job is allocated to a contractor with expired compliance.

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Q3: How does the transparent pricing work? A3: When you book, you select your service and then add rooms, windows, appliances and extras one by one. As you select each item, its price is immediately added to your running total — so you can see exactly what you're paying for at every stage. There are no hidden charges or surprise additions.

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Q4: Do you cover areas outside Norwich? A4: We launched in Norwich and Hethersett and are expanding across Norfolk and East Anglia. When you enter your postcode at checkout, the system checks whether your area is currently active. If your area shows "Coming Soon", you can register to be notified when we launch near you.

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Q5: How far in advance do I need to book? A5: We require at least 48 hours' notice for standard bookings. For same-day or next-day cleans, please contact us directly by phone or email and we'll do our best to accommodate.

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Q6: Can I reschedule or cancel my booking? A6: Yes. Cancellations and reschedules are accepted up to 24 hours before the scheduled clean without charge. Cancellations within 24 hours may be subject to a cancellation fee. Full details are in our Terms & Conditions.

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Q7: How do payments work? A7: We use Stripe for all payments — one of the most secure payment platforms available. Payment is collected after we confirm your booking. You'll receive an automated invoice by email. We do not store your card details.